In today’s highly competitive and rapidly evolving global marketplace, companies are constantly seeking new ways to differentiate themselves from their competitors. For many companies, innovation serves as the critical component that helps them to stay ahead of their competition or maintain their standing. This focus on innovation is usually tied to how well they leverage technology to enhance and/or create new and better products, services and processes. However, very few companies recognize that the next big innovation is tied to how well they enable their people to innovate themselves by providing them access to new sources of knowledge, education, experiences and networks. In this presentation, you will hear how Janice Burns, CLO at MasterCard, is leading a new wave of innovation at MasterCard that is centered around enabling employees to innovate themselves by helping them to think bigger, learn faster, and get smarter as part of their everyday experience.
Chief Learning Officer
Janice Burns currently serves as Group Head of Global Talent Development and Organizational Effectiveness in Global Human Resources and as Chief Learning Officer for MasterCard Worldwide. Janice is responsible for the design and implementation of employee learning and development programs globally and development of frameworks to advance managerial capabilities and effectiveness. In this role, Janice is also accountable for providing thought leadership for change management and business unit transformation projects while ensuring an effective linkage to MasterCard’s talent development platform. In 2003 and 2007, Janice was named Woman of the Year by Women Looking Ahead magazine. Additionally, she is a past recipient of the Harlem YMCA National Salute to Black Achievers in Industry Award. Prior to joining MasterCard, Janice worked at Chemical Bank in New York as Assistant Vice President, Consumer Acquisitions Product Manager. In this position she was responsible for increasing the retail bank’s mass-market customer base through the development and delivery of acquisition, usage and retention programs. Janice Burns earned a Master’s degree in Public Administration from New York University and a Bachelor’s degree from Wesleyan University. In addition, she completed the University of Michigan’s Advanced Human Resources Executive Program.