How can the traditional banking industry leverage technology to keep up with the digital revolution? DBS’ Group Chief Information Officer Dave Gledhill will talk about how DBS has harnessed the power of advanced data analytics techniques to improve efficiency and increase productivity across all parts of the bank. From preventing ATM cash outs to managing employees, data analytics has been used extensively to understand patterns, predict outcomes and improve processes.
Group CIO, Head of Operations
David Gledhill is Group Chief Information Officer, and Head of Group Technology & Operations at DBS Bank, a leading Asian bank and “World’s Best Digital Bank”. He has over 25 years of experience in the financial service industry and spent over 20 years in Asia. David manages about 10,000 professionals across the region and is focused on strengthening the bank’s technology and infrastructure platform to drive greater resilience, organisational flexibility and innovation. Executing against DBS’ strategy to be at the forefront of digital transformation, David also plays a lead role in driving the bank’s innovation agenda, which encompasses design thinking, agile methodology, data analytics, fintech partnerships and hackathons. David’s portfolio also includes responsibility for the group’s operations, which is focused on reimagining customer journeys and the way business is supported.